Within the capital facilities delivery industry, a quality management system (QMS) can be defined as a set of policies, processes, and procedures that govern the planning and execution of capital facilities delivery projects so that owners’ business and project objectives are achieved.
Quality is a key value in successfully delivering capital projects that meet the expectations of the customers, employees, and community. CII offers resources on several aspects of Quality. The material spans from the basics on implementing Total Quality Management programs and associated best practices, to developing critical quality measurements which are essential for assessment. The body of Quality Management knowledge also addresses two specific issues that are plaguing the quality performance of our industry: field rework and counterfeit products.
The ability to deliver quality products and services to both our internal and external customers is directly correlated with our ability to deliver the agreed-upon product at the agreed-to time and costs. In addition, a reputation of Quality develops engaged employees and repeat customers.
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