Quality Management Best Practice Refresh (Best Practice)

Three-step QMS Assessment and Improvement Process (RS254-1, p. 21)

Step 1: Define and Develop Your QMS 
Action #1: Understand the Requirements for a QMS
Action #2: Document the CFD Processes Governed by Your QMS
Action #3: Gain Management Commitment for QMS Implementation
 
Step 2: Assess the Effectiveness and Maturity of Your QMS
Action #4: Assess Your QMS Compliance with ISO 9000
Action #5: Measure QMS Effectiveness vs. Your Objectives
Action #6: Evaluate the Maturity of Your QMS
 
Step 3: Improve the Effectiveness of Your QMS 
Action #7: Understand the Key Drivers of QMS Improvement
Action #8: Understand the Characteristics of Highly Effective QMS
Action #9: Identify and Act on QMS Improvement Opportunities

It is possible to determine the maturity of a QM system (IR254-2 Appendix F, p. 55)

1. Self assessment tool to evaluate your QMS maturity
2. Evaluates six key categories of an effective QMS
3. Compares and ranks against the best in the CFD industry
4. A qualitative tool – very easy to use
5. Won’t replace an audit, but good for a quick snapshot
6. Can be used to evaluate any organization’s QMS maturity – not necessarily just your own
7. Useful tool for any owner, contractor, or auditor
8. Benefits of QMM
   1. Shows where your organization needs to improve to compare favorably with the best in industry
   2. Can be used as a bid evaluation aid
   3. Sanity check at a project stage gate or phase review
   4. Can provide a snapshot of QMS synergies or gaps in established project teams

The QMS Correlation Matrix has the following attributes (IR254-1, p. 10):

1. It compares key elements for 13 quality systems and programs.
2. It includes extremely effective QMS programs in use today by CII members.

IR254-2, Implementing and Improving Quality Management Systems in the Capital Facilities Delivery Industry

This resource provides a three-step QM Process. It also includes the following resources:

1. QM Maturity Matrix – for the CFD industry, to enable self-assessment for determining QMS maturity (Appendix F)
2. The QM/Business Excellence Systems Correlation Matrix – to allow users to compare different quality systems (Appendix B) 
3. The ISO 9001 Compliance Checklist – to assist organizations on evaluating an existing QMS against ISO 9001 (Appendix E)
4. A summary of characteristics of organizations with highly effective QMS (Appendix H)