RT-382’s in-depth study of technology capabilities and the skills and competencies required in the face of last-minute changes enabled the team to map the technologies to the cognitive process that workers must take when a last-minute change occurs. The process included the following steps:
- Monitoring the work process and conditions
- Identifying that a change has occurred and comprehending what it was
- Determining options for responding to the change
- Selecting the best option
- Deciding to implement that option
- Implementing the selected option.
The team’s analysis revealed the limitations of current technologies in fulfilling all of these skills and competencies (FR-382, p. 55).
Table 1. Ability of Technologies to Perform Situational Awareness Requirements for Mitigating Last-minute Changes