Collaboration, communication, and interactions among project stakeholders have a high impact on the overall success of complex capital projects. Due to the cyclical nature of communications and deliverables among these stakeholders, any interface health problems in this environment (e.g., misalignment, mistrust, delays, or miscommunications) can have a critical effect on the health of the overall project. Given the complex nature of these projects, project teams need new methods to act as leading indicators, detecting overloaded interfaces and identifying any unhealthy relationships between stakeholders. These methods should also be designed to visualize overall project health.
RT-345 developed the Integrated Project Monitoring Method (IPMM) to establish a workable approach to measuring and visualizing interface health and workload among project stakeholders. The IPMM provides a novel qualitative point system to evaluate interface health and workload between project stakeholders, and a novel visualization approach to present the results of this analysis of the stakeholder interface networks. The IPMM also supplies tools that offer a holistic approach to measuring and visualizing project health and workload during all phases of a project, but with emphasis on the early phases. The effective application of these tools can give a project’s owner, managers, and control teams early indications about where additional efforts might best be applied to support project success.
RT-345 used six project case studies to validate the tools it developed during this research. The participants found that the tools supported deeper insights into project health, led to possible diagnoses of emerging issues, and supported actions to improve project health.
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Eray, Ekin (2020). “Measuring and Visualizing Integrated Project Interface Status. Dissertation, University of Waterloo.