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VIRTUOSO: Orchestrating Virtual Team Success

Event Date

Aug 01, 2016

Type

Conference Presentation - Plenary

Research Team

RT-326

Slides

Topic

Maximizing Virtual Team Performance in the Construction Industry

DOCUMENT DETAILS

Abstract

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Abstract

The engineering and construction industry increasingly relies on geographically distributed, or virtual, team to execute project work. This research examines ways the construction industry can maximize the performance of virtual teams by exploring current and emerging virtual team practices, identifying and recommending enhanced work processes, and developing a tool that will help CII member companies improve virtual team performance. RT-326 identified 21 Virtual Team Key Performance Indicators (VT KPIs) that are statistically significantly correlated with achieving high performance, grouped into three categories: Technology, Team, and Process. The team completed an Analytic Hierarchy Process (AHP) to prioritize and calculate a weight for each of the KPIs based on their relative importance to other KPIs within each category. This weighting provided clarity on which VT KPIs have the highest impact on team performance. The research team developed IR326-2, VIRTUOSO–High Performance Virtual Team Equalizer, an Excel-based tool that provides virtual team project managers with anticipated performance levels for the Technology, Team, and Process categories of virtual teamwork. It identifies areas needing improvement within each category and suggests implementation guidance to enable higher levels of performance. The team found that achieving higher scores on the VT KPIs could help to maximize the performance of a virtual team. In a business environment where fewer and fewer distributed teams can afford to co-locate or even hold in-person meetings, VIRTUOSO enables the development of adaptive and responsive virtual teams. RT-326 expects the VIRTUOSO tool to provide the following benefits: Increase company awareness of virtual team key performance indicators and their relative importance. Quantify areas of virtual team performance deficiencies. Highlight needed implementation guidance to maximize virtual team performance. RT-326 follows and expands on the previous work of three research teams: RT-134, Identifying Success Factors for High Performance Work Teams RT-170, Making Virtual Teams Work RT-211, Effective Use of the Global Engineering Workforce

Filters & Tags

Knowledge Area

Business and Project Processes, Project & Program Management, Project Organization & Communication

Project Phase

Feasibility, Concept, Detailed Scope, Detailed Design (Engineering), Procurement, Construction, Commissioning & Startup, Handover & Closeout

Project Function

Project Business Sponsor, Project Management, Architects & Engineering, Construction, Quality Management, Business Development & Proposals, External Stakeholders

Industry Group

Light Industrial, Heavy Industrial, Buildings, Infrastructure

Research Topic

Maximizing Virtual Team Performance in the Construction Industry

Keywords

Virtual, Performance, Global, Non-Collocated (multi-site), Project Management, Early project planning, Workshare, Team, Process, Technology, rt326