Experiential Knowledge Retention Management Model, Version 1.1

The Knowledge Retention Management (KRM) model developed by RT-292 was designed to address the practical implications facing the capital projects industry when attempting to mitigate the risks associated with experiential knowledge loss. The model will help the user to assess the experiential knowledge loss risks within their organization, guide user(s) in effectively selecting a Knowledge Transfer Strategy (KTS), and help the user(s) to overcome the obstacles that one often encounters when implementing knowledge retention program.

The KRM is comprised of five phases applied across three levels of organizational granularity. The five phases are Prepare, Assess, Plan, Execute, and Monitor.

RT-292 developed a survey to gauge the efficacy and applicability of various knowledge transfer strategies under various scenarios. The results of this survey are used to populate the intelligence of the Step 5 tool (Knowledge Transfer Environment Characterization) which aids the user in selecting an appropriate choice of KTS alternatives based on the circumstances of the knowledge transfer in question. The method chosen depends on several factors such as types of knowledge to be transferred, reason for its transfer, learning styles and preferences of the SME- in-development and timing required/available.  An understanding of multigenerational learning preferences can help minimize disruptive issues and help ensure more positive results. (IR292-2, p. 31)

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