Implementing TQM in Engineering & Construction

The TQM Implementation Roadmap – TQM is described as a journey not a definition because the improvement process never ends. The TQM Implementation Roadmap includes 4 major phases. 

• Phase I, Exploration and Commitment Phase – The key in this phase is identifying the need and providing the training necessary for TQM implementation.
• Phase II: Planning and Preparation – The keys identified for this phase include selection of the deployment process, training implementation at various levels, and team selection and commissioning process.
• Phase III: Implementation – Phase III success factors include formation of a steering team, realignment in the award systems, chartering QI teams, continued training, Pilot teams, and rolling out the process based on pilot results.
• Phase IV: Sustaining – Key factors in this phase include conversion of QI results to standard procedures, continuation of planning, improvement process, management commitment, training, and active management oversight.